HOW MADDOX WORKS
The automated and adaptive search algorithm analyses machine and process data based on a machine learning algorithm. Similar errors are classified and linked to digital knowledge cards.
MADDOX automatically presents a matching knowledge card with pictures, videos and content ideally on a tablet as soon as a new error occurs without a manual search. User- Feedback through confirming, declining or correction helps MADDOX to learn with each error.
THE PSYCHOLOGY BEHIND MADDOX
An exchange platform stays alive through active users. The question we should ask is therefore: “How do we motivate active users? With punishment, rewards, or vouchers?
The answer is: Through passive users!
Nothing is more frustrating than investing a lot of time and effort that is not recognised and ineffective. Through a huge number of passive users however, exactly that effort is being recognised and is becoming visible. This conclusion is based on the `1-9-90`-rule. A huge number of passive users actually motivates the small amount of active users and therefore, keeps the exchange platform alive.
That is why we at Peerox focus on the passive users. The automated search algorithm decreases the entry barrier and simplifies the search.
MADDOX AS DATA SUPPLIER
MADDOX links machine data and root cause analysis through people. Those data can be provided through different interfaces within the company.
- Ticket systems (e.g., SAP)
- Visualisation and Dashboards
- Global connectivity at different locations