In this English-language specialist article in Appita Magazine, our colleagues Markus Windisch and Saskia Engler explain what is important for knowledge management directly on the production line. The article describes why empirical knowledge is crucial for Overall Equipment Effectiveness (OEE), especially with fluctuating material properties, where classic knowledge management systems fail in practice, and which factors – from the role of engineering psychology to change management – determine success. A professional insight into the thinking behind our approach. Read now.