Customer testimonials
What our customers say about MADDOX
Leading companies are already relying on MADDOX
Testimonials from the food industry
Lindt & Sprüngli AG
Dirck Ley, Head of Operations Engineering
We have strategically set ourselves the goal of empowering production employees to resolve faults more independently. Only in this way can we reduce the share of unplanned deployments of our maintenance team. MADDOX is intended to play a central role in this strategy and help us increase our production efficiency and be equipped for the growing challenges in the labor market.”
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More InformationTom Oldach, Technical Project Manager at Dr. Quendt
How MADDOX supports Dr. Quendt
We visited Dr. Quendt in Dresden—not just for the delicious treats,
but above all to get feedback on our AI-based first-level support.
MADDOX supports employees there on an in-line system for producing Russisch Brot.
Dr. Quendt GmbH & Co. KG,
Tom Oldach, Technical Project Manager
In our seasonal food production, staff turnover is part of everyday business. Onboarding new employees is becoming increasingly challenging due to language barriers.
With MADDOX, they receive instructions for troubleshooting in their native language, work independently more quickly, and need less support. This noticeably reduces downtime and scrap – a real benefit for us.
Testimonials from the beverage industry
Rotkäppchen-Mumm sparkling wine cellars
Matthias Baum, Plant Manager Eltville
Our logistics employees in the warehouse are responsible for the smooth operation of the palletizers. MADDOX provides them with precise fault information and valuable solution suggestions from experienced colleagues. This enables us to ensure efficient operation with the existing team, without having to create additional positions for machine operators for the palletizer.
Testimonials from the pharmaceutical industry
BAYER AG
Matthias Markus, Head of Packaging Engineering
With the help of MADDOX, we can analyze and resolve the cause of faults significantly faster. The frustrating detective work during shift operations can thus be significantly reduced.
Merck KGaA
Dr. Christian Horn, Reliability Engineer
In the continuous improvement of our processes, the opportunity for exchange among our technicians and plant personnel is also very important to us. Because solutions for specific causes of faults can be discussed directly in the knowledge cards in MADDOX, comprehensive optimization in the work of people and machines becomes possible and collaboration among colleagues is made easier.
Testimonials from the paper industry
Drewsen Spezialpapiere
Eike Ulonska
In the paper industry, centuries of experience meet state-of-the-art production technology. To bring both together, we use MADDOX as a smart knowledge management solution.
The software is intuitive and easy to use, requiring no IT expertise. This makes it easy for all our colleagues to work with MADDOX and ensures that the software is used regularly in everyday operations.
